Support
We're Here to Help
Browse the knowledge base, open a support ticket, or email us. We answer questions about uploads, sharing, workspaces, billing and anything else about your drive.
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Support Options
Choose the support method that works best for you.
Knowledge Base
Guides on getting started, file management, billing and plans, and teams and collaboration.
Ticket Support
Open a ticket from your account. Track replies and look back at past conversations.
Quick Help
Popular Help Topics
Browse our knowledge base categories for step-by-step guides and tutorials.
FAQs
Frequently Asked Questions
Quick answers to common questions.
How do I log in to my drive?
Go to onlinedrive.io/login and sign in with the email address you registered with. If you have drive accounts in more than one region, pick the one you want to open.
My upload stopped. Do I have to start again?
No. Uploads are resumable. Reconnect and the upload continues from where it left off. Single files can be up to 5 GB.
How do I share a file with someone?
Select the file and choose Share. Create a public link, optionally with a password, expiry date and downloads on or off, or share directly with a person by email with view or edit permission.
How do I invite people to a workspace?
Open the workspace, go to Members and send an invitation by email. Choose a role: owner, admin, editor or contributor. Workspaces are available on Professional plans and above.
How do I redeem a code?
Enter your redemption code at checkout or from the billing section of your account. The plan it covers is applied to the drive account you choose.
What happens if I cancel my plan?
Your plan stays active until the end of the period you paid for. The account then moves to the free tier and your files are preserved; you cannot upload beyond the free quota until you upgrade again.
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