Cancellation & Refunds

If you need to cancel your Onlinedrive subscription, here's what to know.

How to Cancel

1. Go to Account → Subscriptions and note the drive account you want to cancel
2. Open Support → Tickets and create a ticket asking us to cancel it
3. We'll confirm the cancellation with you
4. Annual plans remain active until the end of the period you've already paid for; lifetime plans have no renewal, so there is nothing to cancel

What Happens After Cancellation

• Your plan stays active until the paid period ends
• After that the drive account drops to the Free plan (1 GB) and your files are kept
• While you are over the Free quota you can still view, download, share and delete files, but you cannot upload new ones
• Upgrade again at any time to restore your full quota

Your Files Are Safe

Canceling doesn't remove anything straight away:

• All your files remain accessible until the paid period ends
• You can download and preview everything in the meantime
• Other drive accounts you own are not affected

Refund Policy

• Contact our support team via Tickets for refund inquiries
• Refund eligibility depends on your situation and timing
• We handle refunds on a case-by-case basis

Resubscribing

If you change your mind:

1. Choose a plan on the pricing page and pick the same region
2. Complete the payment
3. Your drive account is upgraded in place, so every file stays exactly where it was

Need Help?

If you're canceling due to a problem, consider reaching out to support first. We may be able to help resolve your issue:

1. Go to Tickets
2. Create a new ticket explaining your situation
3. Our team will respond promptly